When we place an account on hold in this way, we send an email to the account holder at the address registered to that account. If we find that a Resident has broken our Terms of Service, Community Standards, or other policies, we may place that Resident's account on hold as a disciplinary measure. For more information, see Delinquency Policy.Īccount on hold due to disciplinary action
If you do not pay your tier or private Region fees in a timely fashion, your account and your alternate accounts may be disabled for delinquency. If you've forgotten your user name or password, follow the instructions in Account credentials to retrieve it.
#Second life sign in password#
Passwords are case-sensitive, so remember to check Caps Lock if you know you entered your password correctly. Incorrect passwords are a common cause of login failure. These outages affect all Residents and are not limited to your computer or account.Ĭheck the status of the Second Life at. Linden Lab occasionally restricts access to Second Life when its servers experience severe technical difficulties or require major maintenance. Possible causes Linden Lab may have temporarily restricted all logins See Google's documentation on Using Google Public DNS for more information. You may wish to try using a public DNS provider like Cloudflare's 1.1.1.1 DNS service or Google DNS to see if that will resolve the issue. When that happens, changing your computer's settings to use an alternative DNS provider can help get around the connection problem.
#Second life sign in update#
From time to time, internet service providers have issues with their DNS services failing to update to a new route to Second Life's servers. If not, contact your internet service provider. Sometimes, restarting your computer and your router will resolve this issue. You can check the Status Blog for Second Life for information about potential outages, too. Consider contacting your internet provider for assistance. If you have difficulty connecting to other websites, you may be experiencing an internet outage. These messages indicate that your computer has a general networking issue with the domain name service (DNS) that translates numerical IP addresses into human-readable ones, or that the domain name service (DNS) you're using cannot locate Second Life's servers.Ĭonfirm that you can reach internet sites such as, Google, or others.
To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location. If you believe that this is an error, submit a support ticket via the support portal. Note that someone else in your household may be responsible for this activity, not necessarily with your account.
This messages generally indicates you have been blocked from the Second Life servers by Linden Lab as the result of: Second Life cannot be accessed from this computer Linden Lab is unable to remove administrative blocks for abuse. You will be unable to use Second Life until the indicated time if that is more than an hour away, you will receive an email from the abuse team on the matter. Longer blocks are typically the result of abuse. Short-term blocks (less than an hour) may be the result of inappropriate behavior inworld. this usually means that your Second Life account has been administratively blocked. Login failed Your account is not accessible until (date/time) Close Second Life, wait five minutes, then attempt to log in again. If the error states that you are already logging in (or out), then Second Life is still attempting to log out your avatar. Your account is not accessible until (date/time)
#Second life sign in how to#
You may need to reconfigure your firewall to resolve this problem.įor information on how to configure firewalls, see: Using Second Life with a firewall. The usual cause of this error is a firewall blocking UDP packets. The "Waiting for Region Handshake" message occurs when the Second Life Viewer does not receive an acknowledgement from the server. If you can't log in to Second Life, the error message may indicate the source of the issue. This article helps you identify your problem and choose an appropriate solution.īefore you start troubleshooting: First check Second Life grid status to make sure there are currently no known issues that prevent login.
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